Or maybe it occurs in only one glyph? If you can indeed trace the problem back to a particular glyph, then check paths, components, anchors, background layers, layer copies. We either have a quick answer for you, or will be happy to take a closer look. Describe the problem in the forum and, if possible, offer to send us the file. If the problem occurs in one file only, there may be something fishy in that particular file. Try to recreate the crash in a new file, or in a copy of a different file. Hint hint: The developer will be very happy if you can describe steps to reproduce the problem. If they do not open, use the File > Open Recent menu item to reopen your font files. Glyphs will start up and try to reopen all the files you had open at the time of the crash, in their latest state possible. Do this either with the Reopen button in the crash report dialog, or with a click on the Glyphs icon in the Dock. Want to continue to work on your fonts after a crash? It is advisable to simply start the app again. This is very important, because if we know how to trigger a crash, we can fix it very quickly. ![]() ![]() If you can send us the file, or perhaps just the glyph that is causing the problem, it is much easier for us to figure out what went wrong, and fix the problem.Ĭan you reliably reproduce the crash? In other words, do you know exactly what you have to do in order to trigger the crash? Please, at least once, describe the steps we can do to recreate the crash. So, if you provide your contact information in the dialog, there is a chance you will receive an e-mail from Glyphs Support asking for a copy of the file you were working on when the crash happened. But of course, the crash report does not send any data from your files, and we have no idea what actually triggered the crash. Sometimes, we have the suspicion that it is related to a problem in the file. You only have to fill this in once, and the dialog remembers your info for the next time. And if you fill in the e-mail field, we can get back to you.
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